FAQ

About Our Mold Remediation Process

About Our Mold Remediation Process

Q – How does Mold Removal Express make homes safe from the hazards of mold?

A – We use our “Micro Mist” technology to sterilize and decontaminate Crawlspaces and Attics in homes and Sterilzing Spot Treatments inside the home. We occasionally us the Sterilizing Fog Treatment inside of a home but that depends on the situation.

Q – What is “Micro Mist”?

A – That is our Sterilizing Fog Treatment. We call it the “Micro Mist” because it is a dense vaporous cloud that gently floats our non-toxic, mold-killing and neutralizing solution to all the exposed surfaces and air spaces in the treated area.

Q – What if I have mold hidden inside my walls?

A – If you have mold inside your walls (usually caused by flooding, poor drainage or plumbing leaks) you will likely need to have the internally mold contaminated drywall areas cut open so our Sterilizing Fog Treatment or our Sterilizing Spot Fog Treatment (can fully contact the structural wood surfaces that were previously hidden and make the area safe. We can assist you with that or you can have it done by others before we arrive.

Q – Does my furniture need to be covered?

A – If we are performing our Sterilizing Fog Treatment in the living areas of your home, yes (since our “Micro-Mist” is a moist vapor). If you need us to, we can assist you in covering your wood furniture, pictures, aquariums, clothing and delicate to clean items before treatment. There may be an additional charge for this service. If we are performing a Sterilizing Spot Treatment, no coverings are needed.

What I Need To Do?

Q – Do we have to be out of our home while during the mold treatment?

A – Yes, but you can return to your home the next day if we are doing our Sterilizing Fog Treatment or in as soon as 5 hours if we are performing our Sterilizing Spot Treatment. When you come back in, you will notice a fresh clean fragrance. After a day or two, the fragrance will be minimal or gone completely.

Q – What do I have to do before Mold Removal Express arrives to perform treatments in my home?

A – Before our arrival for either the Sterilizing Fog or Spot Treatment, it is essential to ensure that the moisture source (the original cause of the mold) has been identified and repaired. Additionally, please make sure the electricity is on for our equipment. For the Fog Treatment, cover any items that may be negatively affected by our dense fog solution. For the Spot Treatment, ensure there is at least four feet of clearance between our work area and your furniture or other items.

Q – What should be done after the work is completed?

A – When we have completed the home mold removal, your hard surface floors in the treated areas may need to be wet mopped (including tub and shower floors) to prevent slippery conditions. Beyond that, you don’t have to do anything after we’re done. Just come back in and enjoy your healthy home.

About Our Services

Q – Do you offer a mold testing service after your Sterilizing Treatments?

A – Yes. We use standard Live Spore type of mold tests. We use these tests because we find them to be more effective at measuring the effectiveness of our treatments.

Q – What do you charge for your service?

A – To obtain a price quote, you can call us at (720) 445-6701, and we can typically provide a scope of work and pricing over the phone. Alternatively, you can email us with details about the suspected mold area in your home (such as living areas, attic, basement, or crawlspace), the approximate size of the area in square feet, the source of moisture that caused the mold (if known), and any photos or videos of the treatment area and its surroundings. We will then contact you with a price quote and further information.

Q – Can you decontaminate our heating and A/C ducts?

A – Yes. If we are treating all the living areas with our Sterilizing Fog Treatment, we can include the sterilizing of the air ducts at the same time AT NO EXTRA CHARGE.

Q – What if I only have mold in one area of my Crawlspace or my Attic. Can you do a Sterilizing Spot Treatment there?

A – Most of our work is comprised of Attic and Crawlspace treatments. We understand your request for spot treatment in Attics or Crawlspaces. However, due to the nature of these areas as large expanses of shared air, we believe that mold present in one location often indicates potential mold presence elsewhere, even if it's not immediately visible. To uphold our Money- Back Guarantee and One-Year Guarantee, we prefer not to risk a future test failure by performing only spot treatments. Therefore, we exclusively offer our comprehensive Sterilizing Fog Treatment for Attics and Crawlspaces to ensure thorough and effective mold remediation. Our mold treatment is much more effective at decontaminating these areas than the old- fashioned expensive and destructive methods.

Q – What if I only have mold in my basement?

A – In most cases, mold in a basement is localized to a specific area, unless there has been flooding throughout the entire space. There’s typically no need to use the Sterilizing Fog Treatment in such situations. We can usually perform a Sterilizing Spot Treatment to effectively remediate that localized mold issue.

Q – Does your treatment make the mold disappear?

A – No – the physical appearance of the mold will not change after our Sterilizing Fog Treatment. However, with our treatment that no longer matters. Since we neutralize the toxins at the same time as we are killing the mold, with our processes cleaning off the dead mold is not necessary for a healthy home. After our home Sterilizing Fog Treatment, you can choose to leave it there, clean it yourself, or purchase MRE’s Mold Cleaning Service. In our Sterilizing Spot Treatments, cosmetic cleaning of visible mold is included as part of our service.

Q – What if my basement was flooded?

A – Anytime drywall has been saturated with water, the recommended procedure is to remove it to a height about 24” above the highest water level or visible mold level on the hidden side. This also gives you the choice of whether we us our Sterilizing Fog Treatment (Micro Mist) or our Sterilizing Spot Treatment to remediate the wall cavities and and other previously hidden areas.

Administrative Details

Q – Will my home pass a mold test after your mold treatment?

A – Yes, and we guarantee it! When we use our Sterilizing Fog Treatment to remediate attics, crawlspaces, or large interior areas, we provide our Money-Back and One-Year Guarantees for all air spaces and surfaces. You can trust that your home will pass a live spore mold test immediately after our treatment. For our Sterilizing Spot Treatments, we guarantee the treated surfaces only, as we believe that expensive air scrubbers, HEPA filters, or containment rooms are generally unnecessary. While some visible mold colonies may still be present after the Sterilizing Fog Treatment, they will be completely dead at their root, and any mycotoxins produced will be fully neutralized. In our Sterilizing Spot Treatments, cosmetic cleaning of visible mold is included as part of our service. However, in attics and crawlspaces—due to the added complexity—cosmetic cleaning can be offered as an optional extra service.

Q – What is your guarantee?

Q – I have high chemical sensitivity. Will your treatment adversely affect me?

A – Typically No but it is possible. We have treated many homes for many people who have very high chemical sensitivity. On request, we can provide a small cloth or plastic sample that has been dipped in the chemical then dried so you can see for yourself if you have any reaction to it. We have found no cases in which an occupant experienced any negative effects from our product, our treatment or even a sample.

Q – Do You Have References?

A – Sorry, but we do not provide a list of references. Due to the legal, privacy and stigma issues that surround mold contamination, we keep all client names and property addresses confidential. This has been our policy since our inception. For this same reason, we do not have signage on our vehicles or work attire. We apologize in advance for this. To help our future customers feel confident in our service, we have implemented our MONEY-BACK GUARANTEE and our ONE- YEAR GUARANTEE. With both of these guarantees in place, choosing Mold Removal Express is a TOTALLY RISK FREE DECISION.

More questions about our home mold removal service? We would love to answer them for you!